Troubleshooting simultaneous interpreter equipment involves the systematic tracking of causes for some frequently encountered problems: First, the headsets, microphones, transmitters, and receivers should be connected appropriately and switched on. Ensure the interpreter’s microphone is on by doing a sound check before the beginning of the event.
If using wireless equipment, make sure the interpreter’s transmitter and the attendee’s receiver are tuned to the same frequency. If there is interference, try another frequency, or move to another channel to avoid static or dropouts. For wired configurations, check that all cable connections are secure and not suffering from loose plugs or damaged wires.
In case of face-to-face events, the booth where interpreters are sitting must be soundproof, and all headsets and microphones should work. In case interpreters report low volume or distorted sound, there should be an audio mixing console to change the volume level or replace faulty parts.
For virtual and hybrid events, equipment problems generally relate to unstable internet connections. First, interpreters should be able to connect using a stable internet connection, and so should participants. Then, software must be current, and a technical rehearsal can be done ahead of time to see if problems can be found.
In any case, make sure you have backup microphones, headsets, or batteries in storage to resolve issues at the very instance that it arises. Havea technical support team on hand at your event for any problem in equipment to be dealt with right on the spot.
